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Policies


At Hannah Medicine Woman, I am committed to creating a respectful, compassionate, and professional healing space for all clients.

If you ever have a concern or feel unsatisfied with your experience, please follow the process below:

  1. Raise your concern informally
    Please reach out directly as soon as possible so that we can talk openly and seek to resolve the issue in a fair and understanding way.

  2. Submit a formal grievance
    If your concern is not resolved informally, you may submit a written grievance via email to hannah.medicinewoman@hotmail.com
    Please include:

    • Your full name and contact details

    • The date and nature of the session or service received

    • A clear description of your concern

  3. Response and resolution
    I aim to acknowledge all grievances within 5 working days and provide a full response within 14 working days.
    If further investigation is needed, you’ll be kept informed throughout.

  4. Escalation
    If you remain unsatisfied, you may refer your concern to a relevant professional body or seek independent mediation.

All grievances are handled sensitively, fairly, and in confidence.

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Cancellation Policy

Appointments are made especially for you, and I deeply value your time as well as my own.
To ensure fairness and flow for everyone:

  • Cancellations or rescheduling must be made at least 24 hours in advance of your appointment.

  • Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.

  • No-shows or cancellations made on the day of the appointment will be charged in full.

  • If, for any reason, I need to reschedule or cancel your appointment, you will be offered an alternative time or a full refund.

Your understanding supports a balanced and respectful practice for all clients.
 

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Refund Policy

All sessions, treatments, and offerings are shared with care and integrity.
Please note:

  • Refunds are not normally issued for completed services.

  • If you are unhappy with your experience, please contact me within 7 days of your session so that we can discuss the issue and find a compassionate resolution.

  • For prepaid sessions, courses, or packages:

    • If cancelled more than 48 hours before the first session, a full refund will be given.

    • If cancelled within 48 hours, a 50% refund will be issued.

    • Once the first session has begun, no refunds are available except in exceptional circumstances, at my discretion.

       

Privacy Policy (Summary)

Your privacy is deeply respected.
Hannah Medicine Woman complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  • Only essential personal information (such as contact details and relevant health information) is collected for booking and care purposes.

  • Your data is stored securely and never shared with third parties without your consent.

  • You have the right to access, amend, or request deletion of your personal data at any time.

  • Full details can be found in my Full Privacy Policy.

     

Terms of Service

By booking a session or service with Hannah Medicine Woman, you agree to the following:

  • You confirm that all information shared, including relevant health or wellbeing conditions, is accurate and complete.

  • My services are designed to complement your personal wellbeing and spiritual growth, and do not replace medical advice, diagnosis, or treatment.

  • I reserve the right to decline or discontinue a session if I believe it is unsafe, inappropriate, or beyond my professional scope.

  • All prices and offerings are subject to change, though you will always be informed prior to booking.

     

Health & Safety Policy

Your safety and comfort are always my highest priority.

  • All treatments are conducted in a clean and peaceful environment, following current UK hygiene standards.

  • All tools, linens, and equipment are sanitised between sessions.

  • I hold up-to-date professional training, insurance, and certification relevant to my practice.

     

Equality & Inclusion Policy

Hannah Medicine Woman honours and welcomes all people.
I am committed to providing a safe, inclusive, and respectful environment for every client — regardless of age, race, gender, sexual orientation, religion, or ability.
Every individual is treated with dignity and kindness.

 

Disclaimer

All services, sessions, and offerings provided by Hannah Medicine Woman are intended for spiritual and holistic wellbeing.
They are not a substitute for medical care, diagnosis, or treatment.
Always consult a qualified healthcare professional regarding any medical concerns.

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